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Minister Senzo Mchunu

Government’s intervention measures on Coronavirus
Statement by the Minister of Public Service and Administration, Mr Senzo Mchunu, MP, Governance State Capacity and Institutional Development (GSCID) cluster media briefing

Thank you for joining us and once again, we welcome you to this briefing.

The focus of the Public Service is the continuous provision of critical and essential services required for the effective functioning of the Public Service during the nationwide lockdown, as declared by President Cyril Ramaphosa on Monday, 22 March 2020, following decision of the National Command Council.

To this effect, the Department of Public Service and Administration (DPSA) has issued directives and circulars to ensure that all national departments and provincial administrations deliver critical and essential public services, and for all of them to contribute towards the containment of Coronavirus Disease (COVID-19).

Following the declaration of the state of national disaster by the President, the DPSA issued Circular No.7 to outline measures for the containment and management of the COVID-19 in the Public Service, which include provision of necessary tools to contain the spread of the virus.

It is important therefore to state unequivocally that during this period of nationwide lockdown, government will continue to provide certain critical and essential public services that need to be provided at all times, even in a time of disaster of this nature.
I am well aware and conscious of the fact that public servants are very anxious about this difficult situation facing us. We are in a different terrain; we are in a state of war to contain the spread of the pandemic and if it is not contained it will also devastate the Public Service.

We would like to assure all public servants who are providing critical and essential services that we will ensure a safe working environment. We have directed all heads of department (HoDs) to make specific arrangements and provide public transport to staff performing critical and essential services. We have also undertaken to increase protection in the workplace.

Critical and essential services

All DGs and HoDs have been directed to identify the minimum critical and essential services that must and shall remain available to the public. Such must be informed by risk assessment and determining the socio-economic impact of the unavailability of services to the citizenry.

An HoD must therefore put in place plans and measures that will ensure service delivery continuity of critical and essential services. For the duration of the state of disaster for COVID-19, HoDs must consider and approve the institutional capacity of their respective departments.

Critical and essential services must be fully operational and be escalated with redeployed resources from non-critical services to where needed. HoDs must consider a rotation system for this group of employees.

An HoD may consider remote work arrangements within the framework of the department’s service-delivery imperatives. Employees responsible for the rendering of direct critical and essential services should not be considered for the arrangement of remote work.
Employees occupying non-critical positions that do not necessitate their presence at the workplace, should be considered for a remote work arrangement or alternatively be considered for redeployment to critical services.

We have also decided to approach retired and former public servants with requisite skills, such as health professionals and engineers, for deployment to critical services where needed.

All departments have been provided with a guide on what should be regarded as critical and essential services. All HoDs are urged to consider their own environment and business needs, and determine the staff required to provide such services. Ministers have already communicated in detail essential services in their respective portfolios.

Furthermore, all HoDs must provide staff for critical services including:

payment for service providers and salaries;
human resource support to employees at work and those working remotely; and
budget and planning processes.

We are very heartened that public servants, especially in the health and security sectors, have been mobilised and readily accepted to serve the nation during this desperate hour of service and the role they need to play. I want to join the President in thanking all public servants in the health, education and security sectors who are on the frontline and all the other people who have been leading our response. We thank them most sincerely and urge all of them to march on and serve at all times.


To all public servants who will be home or working remotely from home during the lockdown, we urge them to wake up daily and perform their duties.

We also call upon public servants to be cautious as there is an invisible killer lurking amongst us. You can do your bit to slow its passage through the corners of our country by observing all protocols communicated by our government, including the Social Distancing Guidelines and Staying at Home during this period of 21 days.

I urge you to be sensible and together with your families to see the bright side of adversity.

From today, Wednesday, 25 March 2020, as Minister of Public Service and Administration, I have approved the directives determining provision of critical and essential services required for the effective functioning of the Public Service during the COVID-19 and the 21-day lockdown.

These directives will be published on our website and social media pages shortly.

Therefore, I direct all DGs and HoDs in national and provincial administrations to implement these directives.

It is during this critical time that the Batho Pele (People First) Value Statement – We Belong (to our people), We Care (about our people), We Serve (our people) – becomes more appropriate. As a Public Service, we shall not fail on our service-delivery responsibilities.
I thank you.

For more information please contact:
Ministerial Liaison Officer:
Vukani Mbhele
Cell: 076 523 0085
E-mail: Vukani.mbhele@dpsa.gov.za
Issued by:
Department of Public Service and Administration

Available on Request
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